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Use quality outer packaging
Choose a strong box for the item size and weight. Avoid damaged boxes, and use thick, tamper-resistant wrapping for suitable non-box items.
Safe and secure deliveries
Pack with care before the parcel starts moving.
Follow these practical packaging guidelines to help your parcel reach its destination safely and on time.
Five checkpoints
Good packaging protects the full journey.
Choose suitable materials, prevent movement, seal the parcel properly and make handling requirements easy to see.
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Internal protection matters
Use bubble wrap, foam, kraft paper or airbags, fill empty spaces and wrap fragile items individually.
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Seal every opening properly
Use strong packing tape across openings, seams and flaps. Avoid ropes, strings and weak adhesives.
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Label special handling clearly
Show the recipient address and contact number clearly, add handling labels where needed and keep labels away from corners or sealed areas.
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Secure odd-shaped or oversized items
Use sturdy outer packaging, inserts and cushioning so irregular items cannot shift and the package keeps its shape under weight.
Important reminder
Some items cannot be accepted for delivery.
Perishable items, flammable liquids, live animals, currency and illegal substances are prohibited. Always review the current conditions of carriage before sending.
Packing materials and help
Prepare your parcel at an iExpress outlet.
Available materials and packing support may vary by outlet.